Help/FAQ

Welcome to the Hop Holidays Help and FAQ page! Here, we aim to address common questions and concerns you may have about our services, from dummy tickets to visa services and everything in-between. Let’s get started!

General Questions

Hop Holidays provides a range of travel services including dummy flight tickets, dummy hotel bookings, visa services, and tour packages.

You can reach us at +971 55 445 2006 or email us at help@hop.holiday.

Dummy Tickets and Hotel Reservations

Dummy tickets are booking confirmations that are often used for visa applications to prove onward travel.

You’ll generally receive your dummy ticket via email within a few hours of purchase, although high demand may occasionally cause delays.

Our dummy tickets are non-refundable unless your visa is denied due to an error on our part.

Visa Services

We assist with visa applications to a variety of countries, providing document checklists, application guidance, and more.

This varies depending on the country and type of visa, but we aim to make the process as swift and seamless as possible.

No, visa fees are non-refundable.

Tour Packages

We offer a wide range of destinations both domestic and international. Details can be found on our website.

This varies per package, but generally includes accommodations, transportation, some meals, and guided tours.

Yes, we offer customized tour packages to suit your travel needs.

Payments and Refunds

We accept payments through Stripe, and Bank Transfers for those unable to use the aforementioned methods.

Approved refunds will be processed within 14 business days.

Yes, all refunds are made in the original form of payment.

Technical Support

Try the “Forgot Password” option first. If that doesn’t work, please contact our support team.

Yes, we take data security seriously and employ all standard measures to protect your information.

Log into your account and go to the ‘My Account’ section to update your details.

If you have further questions, don’t hesitate to reach out to us at +971 55 445 2006 or email at help@hop.holiday. We’re here to help!

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